FAQ

Frequently Asked Questions (FAQ)

1. How do I place an order?

Simply browse our collections, add your favorite items to your cart, and proceed to checkout. Follow the on-screen steps to complete your purchase securely.

2. What payment methods do you accept?

We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay for fast and secure checkout.

3. How long will it take to receive my order?

Orders are processed within 1–3 business days and typically delivered within:

• Standard Shipping: 5–10 business days

• Express Shipping: 3–7 business days
  Delivery time may vary depending on your location.

4. How can I track my order?

Once your order is shipped, you’ll receive an email with a tracking number. You can use it to track your package anytime.

5. Do you offer international shipping?

Yes! We proudly ship to most countries worldwide. Shipping rates and delivery times vary depending on the destination.

6. What is your return policy?

We accept returns within 14 days of delivery for unused items in their original packaging. To start a return, contact us at support@fashionsecret.com.

7. What should I do if I receive a damaged or wrong item?

We’re so sorry! Please reach out to our support team within 48 hours of delivery, and we’ll replace or refund your item as quickly as possible.

8. Can I change or cancel my order after placing it?

You can modify or cancel your order within 24 hours of placing it. After this period, we may have already begun processing it.

9. Is my payment information secure?

Absolutely. All transactions are protected by SSL encryption, and we never store your payment details.

10. How can I contact customer support?

You can reach our team anytime at support@fashionsecret.com — we’ll respond within 24 hours.